This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Transparency Privacy Notice

Hoveton & Wroxham Medical Centre and Your Information

Hoveton & Wroxham Medical Centre takes your privacy very seriously.  We are registered with the Information Commissioner’s Office as a Data Controller and our registration number is Z7683211.

If you have any questions or wish to make a request in relation to your information, please contact us at:

 

Hoveton & Wroxham Medical Centre

Stgalham Road

Hoveton

Norwich

NR12 8DU

 

Or contact our Data Protection Officer – emma.cooper35@nhs.net.

Hoveton & Wroxham Medical Centre aims to provide you with the highest quality health care. To do this we must keep records about you, your health and the care we have provided or plan to provide to you.

Your doctor and other health professionals caring for you, such as nurses or physiotherapists, keep records about your health and treatment so that they are able to provide you with the best possible care.

These records are called your ‘health care record’ and may be stored in paper form or on computer and electronic systems and may include Personal Data;

basic details about you, such as address, date of birth, NHS number, and next of kin

as well as Sensitive Personal Data;

contact we have had with you, such as clinical visits

notes and reports about your health

details and records about your treatment and care

results of x-rays, laboratory tests etc.

Healthcare providers are permitted to collect, store, use and share this information under Data Protection Legislation which has a specific section related to healthcare information.

What do we do with your information?

Refer you to other healthcare providers when you need other service or tests

Share samples with laboratories for testing (like blood samples)

Share test results with hospitals or community services (like blood test results)

Allow out of hours or extended hours GPs to look at your health record when you are going to an appointment

Send prescriptions to a pharmacy

Text patients in relation to healthcare services

Samples are provided to the courier for delivery to pathology

Share reports with the coroner

Receive reports of appointments you have attended elsewhere such as with the community nurse or if you have had a stay in hospital

Produce medical reports on request from third parties such as the DVLA or your employer

Movement of Patient records to Primary Care Support England

A list of the partners that we usually share with is shown lower down.

What else do we do with your information?

Along with activities related directly to your care, we also use information in ways which allow us to check that care is safe and provide data for the improvement and planning of services.

Quality / payment / performance reports are provided to service commissioners

As part of clinical research – information that identifies you will be removed, unless you have consented to being identified

Undertaking clinical audits within the practice

Supporting staff training

Incident and complaint management

CCTV

CCTV is in place in the car park, Reception and corridor area of our Practice.

It has been installed solely for the safety and security of our patients and staff, to prevent and deter crime.

Images are recorded 24 hours a day and stored on the hard drives of the recording devices that are situated in secure areas and only the Practice Managers and those delivering technical support services will have access to the system.

The CCTV only records images and does not record audio.

All CCTV recordings are stored on our recording devices for 31 days before being deleted.

There are signs in the practice telling you that CCTV is in place.

We will only ever share information with the relevant authorities in connection with the safety and security of patients and staff and will not share with any other third parties.

Visitors to the practice have the right to request to see images of themselves on CCTV as part of a request made under the privacy legislation. Like all subject access requests, it should be made in writing.

We have followed the CCTV guidelines produced by the Information Commissioners’ Office.

Sharing when Required by Law

Sometimes we will be required by law to share your information and will not always be able to discuss this with you directly. Examples might be for the purposes of detection or prevention of crime, where it is in the wider public interest, to safeguard children or vulnerable adults, reporting infectious diseases or where required by court order.

Information Access and Rights

Data protection law provides you with a number of rights that the practice is committed to supporting you with;

Right to Access

You have the right to obtain:

confirmation that your information is being used, stored or shared by the practice

a copy of information held about you

We will respond to your request within one month of receipt or will tell you when it might take longer.

We are required to validate your identity including the identity of someone making a request on your behalf

Right to Object or Withdrawn Consent

We mainly use, store and share your information because we are permitted in order to deliver your healthcare but you do have a right to object to us doing this.

Where we are using, storing and sharing your information based on explicit consent you have provided, you have a right to withdraw that consent at any time.

Our Data Protection Officer will be happy to speak with you about any concerns you have.

Right to Correction

If information about you is incorrect, you are entitled to request that we correct it

There may be occasions, where we are required by law to maintain the original information – our Data Protection Officer will talk to you about this and you may request that the information is not used during this time

We will respond to your request within one month of receipt or will tell you when it might take longer.

Complaints

You also have the right to make complaints and request investigations into the way your information is used. Please contact our Data Protection Officer or visit the link below for more information.

For more detailed information on your rights visit https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Case Finding

Sometimes your information will be used to identify whether you need particular support from us.

Those involved in your care might look at particular ‘indicators’ (such as particular conditions) and contact you or take action for healthcare purposes. For example, this might be to prevent you from having to visit accident and emergency by supporting you in your own home or in the community.

We will use automated technology to help us to identify people that might require support but ultimately, the decision about how or whether to provide extra support you is made by those involved in your care.

Our Data Protection Officer will be happy to speak to you about this if you have concerns or objections.

Information Technology

The Practice will use third parties to provide services that involve your information such as;

Removal and destruction of confidential waste

Provision of clinical systems

Provision of connectively and servers

Digital dictation services

Data analytics or warehousing (these allow us to make decisions about care or see how effectively the practice is run – personal data will never be sold or made available to organisations not related to your care delivery)

We have contracts in place with these third parties that prevent them from using it in any other way than instructed. These contracts also require them to maintain good standards of security to ensure your confidentiality.

A list of the partners that we usually share with is shown lower down. 

How do we Protect your Information?

We are committed to ensuring the security and confidentiality of your information. There are a number of ways we do this;

Staff receive annual training about protecting and using personal data

Policies are in place for staff to follow and are regularly reviewed

We check that only the minimum amount of data is shared or accessed

We use ‘smartcards’ to access systems, this helps to ensure that the right people are accessing data – people with a ‘need to know’

We use encrypted emails and storage which would make it difficult for someone to ‘intercept’ your information

We report and manage incidents to make sure we learn from them and improve

We put in place contracts that require providers and suppliers to protect your data as well

We do not send your data outside of the EEA

How Long Do We Keep Your Information?

In line with the Department of Health Code, we will retain / store your health record for your lifetime. When a patient dies, we will review the record and generally it will be destroyed 10 years later, unless there is a reason to keep it for longer.

If you move away or register with another practice, we will send your records to the new practice.

 


Appendix A – Hoveton & Wroxham Medical Centre Routine Sharing Partners

Provider

Website

 

Referrals / Test Results / Discharge Notices

 

 

Norfolk & Norwich University Hospital

http://www.nnuh.nhs.uk/

 

Queen Elizabeth Hospital

www.qehkl.nhs.uk/

 

Addenbrookes Hospital.

https://www.cuh.nhs.uk/addenbrookes-hospital

 

Papworth Hospital

www.royalpapworth.nhs.uk/

 

Norwich Community Hospital

norfolkcommunityhealthandcare.nhs.uk/

 

James Paget Hospital

jpaget.nhs.uk/

 

Spire Norwich Hospital

spirehealthcare.com/

 

Guy's & St Thomas

https://www.guysandstthomas.nhs.uk/Home.aspx

 

Moorfields Eye Hospital

moorfields.nhs.uk/

 

Nuffield Hospitals

nuffieldhealth.com/

 

Great Ormond Street London

www.gosh.nhs.uk/

 

West Suffolk Hospital

http://www.ipswichhospital.nhs.uk/

 

Ipswich Hospital

http://www.wsh.nhs.uk/Home.aspx

 

Thetford Healthy Living Centre

thetfordhlc.org.uk/

 

Norfolk & Suffolk ME/CFS

ecch.org/ourservices

 

Norfolk Community Eating Disorder Service

cpft.nhs.uk/

 

The Global Clinic

 

 

Global Diagnostics

globaldiagnostics.co.uk

 

Norfolk & Suffolk Foundation Trust

http://www.nsft.nhs.uk/Our-services/Pages/Great-Yarmouth-and-Waveney-Adult-Services.aspx

 

Norfolk Community Health & Care

http://www.norfolkcommunityhealthandcare.nhs.uk/

 

BMI The Sandringham Hospital

bmihealthcare.co.uk/

 

Fakenham Weight Management

fakenham-medical-practice.nhs.uk/

 

Norfolk Social Services

norfolk.gov.uk/care-support-and-health/

 

Slimming World

slimmingworld.co.uk

 

Bourn Hall Clinic

https://www.bournhall.co.uk/

 

British Red Cross

https://www.redcross.org.uk/

 

Smoke Free Norfolk

http://www.smokefreenorfolk.nhs.uk/

 

iCash

https://www.icash.nhs.uk/where-to-go/oak-street

 

ICC

http://www.northnorfolkccg.nhs.uk/integrated-Norfolk

 

Norfolk County Council Services

https://www.norfolk.gov.uk/care-support-and-health/contact-our-social-care-team

 

Ascenti Physio

https://www.ascenti.co.uk/

 

Combat Stress

https://www.combatstress.org.uk/

 

Admiral Nurse Service

https://www.dementiauk.org/get-support/admiral-nursing/?gclid=EAIaIQobChMIw83kxuaO2gIVBRUYCh2tWwBtEAAYASAAEgLWufD_BwE

 

East Coast Community Healthcare

https://www.ecch.org/

 

Ormiston Families

https://www.ormiston.org/

 

Leeway Domestic Violence and Abuse Services

https://www.leewaysupport.org/

 

British Pregnancy Advisory Service

https://www.bpas.org/

 

East Anglian DriveAbility

http://www.eastangliandriveability.org.uk/

 

Together for Mental Wellbeing

http://www.together-uk.org/

 

Mary Chapman House

https://www.nhs.uk/Services/clinics/Services/Service/DefaultView.aspx?id=300239

 

Cromer Hospital

http://www.nnuh.nhs.uk/our-services/our-hospitals/cromer-and-district-hospital/

 

The Nottingham Centre for Transgender Health

https://www.nottinghamshirehealthcare.nhs.uk/nottingham-centre-for-transgender-health

 

Tavistock and Portman NHS Trust

https://tavistockandportman.nhs.uk/

 

Gender Identity Clinic

https://gic.nhs.uk/

 

CareUK

www.careuk.com/care-homes/our-care-homes/our.../improving-services-in-suffolk

 

Broadacres Residential Care Home

https://broadacres.co.uk

 

Heron Lodge Carfe Home

https://www.kinglsyehealthcare.co.u/care_homes/norfolk

 

Overbury House Care Home

https://www.carehome.co.uk/

 

Change Grow Live

changegrowlive.org

 

Asperger Service Norfolk

http://www.asperger.org.uk/

 

NHS 111

https://www.nhs.uk/NHSEngland/AboutNHSservices/.../Pages/NHS-111.aspx

 

East of England Ambulance Trust

https://www.eastamb.nhs.uk/

 

IC24

www.ic24.org.uk/

 

Healthy Child Program

https://www.norfolk.gov.uk/education-and-learning/.../the-healthy-child-programme

 

EACH

https://www.each.org.uk/

 

Telederm

http://www.telederm.uk.com/

 

Referral Management Service

http://www.northnorfolkccg.nhs.uk/referral-management-service

 

Home Oxygen Service

http://www.bochealthcare.co.uk/en/index.html

 

Victory Swim & Fitness Centre, North Walsham

https://www.placesforpeopleleisure.org/centres/victory-swim-and-fitness-centre

 

Point 1, Great Yarmouth

https://point-1.org.uk/

 

The Outside Clinic

http://outsideclinic.co.uk/

 

Scrivens Hearing

https://scrivens.com/hearing/

 

Child and Adolescent Eating Disorder

https://helpfinder.beateatingdisorders.org.uk/central-norfolk-child-&-adolescent-eating-disorders-service-(cen-caeds)

 

Swift Service

https://www.norfolk.gov.uk/care-support-and-health/care-and-support/urgent-help/how-to-get-urgent-help

 

Siskin Centre (Dental)

http://www.norfolkcommunityhealthandcare.nhs.uk/

 

Norfolk Family Solutions

https://csapps.norfolk.gov.uk/csshared/ecourier2/getfile.asp?id=6505

 

Macmillan, Norfolk

https://www.macmillan.org.uk/

 

Calais Hospital

http://www.calais-cotedopale.co.uk/calais-hospital

 

Electronic Prescribing Services

 

 

Various pharmacies across Norfolk and Waveney - see https://psnc.org.uk/dispensing-supply/eps/

 

Coroner Reports

 

 

Norfolk Coroners

https://www.norfolk.gov.uk/births-ceremonies-and-deaths/deaths/the-coroner

 

Commissioner/Safety/Quality Reports

 

 

North Norfolk CCG

https://www.whttp://www.northnorfolkccg.nhs.uk/

 

Iceni Healthcare Ltd

http://www.icenihealthcare.co.uk/

 

NHS England

https://www.england.nhs.uk/

 

Norfolk County Council

https://www.norfolk.gov.uk/

 

Anglia Health Protection Team (infectious diseases)

https://www.gov.uk/guidance/contacts-phe-health-protection-teams

 

NRLS

https://report.nrls.nhs.uk/GP_eForm

 

Police / Government

 

 

Norfolk Constabulary

https://www.norfolk.police.uk/

 

DVLA

https://www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency

 

Department for Work and Pensions

https://www.gov.uk/government/organisations/department-for-work-pensions

 

NHS Pensions

https://www.nhsbsa.nhs.uk/nhs-pensions

 

NEST

https://www.nestpensions.org.uk/schemeweb/NestWeb/faces/public/.../loginPage.xhtml

 

Research

 

 

University of Cambridge

http://www.phpc.cam.ac.uk/

 

NHS National Institute for Health Research

https://id.crncc.nihr.ac.uk

 

Individual Funding Requests/Medicines Management

 

Norfolk Medicines Support

www.norfolk.gov.uk/norfolk-county-council/support

 

North Norfolk CCG

www.northnorfolkccg.nhs.uk/individual-funding-requests

 

Provider

Website

Confidential Waste

 

Avena

https://www.avenaconfidential.co.uk/

Couriers / Delivery

 

ISS pathology Couriers

www.issdistribution.co.uk/

ERS Medical

ersmedical.co.uk/

City Sprint

https://www.citysprint.co.uk/

Capita

https://www.capita.com/

Multi-Functional Devices

 

Norfolk Copiers Ltd

www.norfolk-copiers.co.uk/

TeleComms

 

APR Telecomms/Tollring

https://www.aprtelecoms.co.uk/

Healthcare Software

 

CareFusion Spirometry Software

NA

Cardioperfect BP Software

NA

Cardionetics ECG Software

NA

INR Star/LumiraDx Care Solution

NA

Child Health Provide

https://www.provide.org.uk/

Eclipse Solutions (Safety Reports)

www.eclipsegroup.co.uk/

MJOG

https://www.mjog.com/

Website Hosting / Mailing

 

Docmail

www.docmail.co.uk/

NHS Choices

https://www.nhs.uk/

Mysurgery Website

www.mysurgerywebsite.co.uk/

Healthcare Hardware

 

Numed

https://www.numed.co.uk/

Northwest Ostomy Supplies

www.nhs.uk/service-search/pharmacies/profile/55422

CCTV

 

Dragon Security

https://dragonsecurity.co.uk/

IT Service Provider

 

Dionysys Ltd

NA

Arden & Gem CSU

https://www.ardengemcsu.nhs.uk

NELCCG

www.nelcsu.nhs.uk/

Digital Dictation

 

Phillips Speech Exec

 Pro Transcribe

https://www.phillips.co.uk

Payroll / Finance

 

IRIS accounting software

https://www.iris.co.uk/

Associations / Groups / Providers

 

National Pharmacy Association

https://www.npa.co.uk/

AGEM - Medicines Optimisation

https://www.ardengemcsu.nhs.uk/

Medical Defence Union

https://www.themdu.com/

Provision of Clinical System

Systm One (TPP)

https://www.tpp-uk.com/

For further information on how we look after data at Hoveton & Wroxham medical centre, please see the short YouTube links below: 

Keeping Records

What we do with your information

Security



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website