Introduction

Hoveton & Wroxham Medical Centre is a dispensing GP practice providing high quality health care for its 9000 patients. We are a teaching practice for UEA medical students and host/supervise junior doctors on their journey towards becoming fully qualified GPs. The practice also actively takes part in research studies.

Disabled access

There is good access for the disabled to all of our consultation rooms, including those on the 1st floor which are accessible by our lift. We have designated disabled parking near to the main entrance.

Opening Times

Core opening hours are 08:30-18:00, Monday – Friday.

Early morning (07:00-08:00), evening and weekend clinics are also available.

If you need medical attention outside these hours please call 111.  If you feel the condition could be life threatening please call 999.

Satellite Consulting Rooms

Open access at Salhouse Village Hall at 14:30 on Mondays. Please note that services are very limited, for further details please contact our Medical Reception Team.

Home Visits

Please make your request before 10:30 if you are too ill to come to the surgery. We encourage the parents/carers of sick children to bring them to the surgery to be seen as quickly as possible.

Emergencies and the Duty Team

Every day we have a duty team comprising of a GP and Advanced Nurse Practitioner who will see patients who need to be seen that day. You will get the treatment you need by either one of these clinicians, if you a require an on the day appointment.

Dispensary and Repeat Medication

If you live at least 1 mile from your local pharmacy, our dispensary will provide you with your medications (please see separate information leaflet). However, even if we cannot dispense to you, we can still order your repeat prescriptions for you and have the prescription collected by a local pharmacy of your choice.

Test Results

These can be obtained from our Medical Reception Team from 11:00 daily. Please leave at least three days after your test before calling us. Some tests take a little longer for the results to become available, but we are always happy to advise.

Confidentiality and record sharing

Under no circumstances do we share your information with third parties, that are not directly related to a legitimate episode of care within the NHS, without your explicit consent. However, we do understand that it is sometimes necessary for a family member to talk to us on your behalf, if you would like to give us the permission to talk to a nominated person(s), please ask our reception team for a consent form.

Duty of Care – our commitment to you

We will endeavour at all times to provide you with a safe, reliable service that treats you with dignity and respect. However, if you feel that we have failed to provide you with this service please ask to speak to a member of staff or pick up a complaints leaflet at reception. Our complaints process complies with National NHS criteria and is regularly updated.

Equally if you would like to make positive or constructive comments, please use the below websites:

• www.nhs.uk
• healthwatchnorfolk.co.uk

Our Practice area is

View our Practice Boundary online.

Ashmanhaugh, Barton Turf, Beeston St Lawrence, Belaugh, Brook Park, Dilham, Horning, Hoveton, Irstead, Neatishead, Rackheath, Sloley, Smallburgh, Tunstead, Woodbastwick, Wherry Gardens, Wroxham and Salhouse.

Named GP

At  this practice  you are registered with a named GP who oversees your care.

Although you have the right to express a preference to see a particular clinician,  many of our team work part time so you may be offered an appointment with an alternative doctor or nurse.

Other services available at Hoveton & Wroxham Medical Centre

• Annual monitoring of chronic illness
• Flu clinics starting in September/October annually
• Routine vaccinations childhood/national programs/occupational
• Private medical examinations
• Smoking cessation
• Maternity services
• Child health surveillance
• Diabetes management
• Family planning and cervical screening
• Patient Participation Group – Please ask for details
• Carers Group for people caring for loved ones with Alzheimer’s and Dementia

From our upstairs Broads Suite

• Physiotherapy (NHS and private)
• Hearing services (NHS)
• Ultrasound investigations (by NHS referral)
• Hypnotherapy (private service)
• Aortic aneurysm screening (via NHS invitation)

From the Community Unit

• Leg ulcer clinic
• Continence clinic (Avocet Clinic)
• Podiatry (NHS)

From the Midwifery Suite

Telephone: 01603 481222

• Broadland Midwifery Team base
• Antenatal classes